We have a dedicated team of experts to make sure everything runs smoothly. When a guest confirms his/her arrival time, we coordinate with one of our guest relations staff to conduct a pre-check-in walkthrough to ensure that everything is clean, tidy, and 100% guest-ready.
Our associate will be waiting to greet your guests upon arrival. When your guests arrive, they will welcome them, conduct a walkthrough, provide important information, and give the guests instructions for our 24/7 support line and check-out procedures.
At the end of each guest’s stay, a member of our staff will conduct a comprehensive walkthrough with a digital, photo-based, multi-point checklist. If anything discovered during check-out is inconsistent with the information gathered at check-in or otherwise out of place, they will carefully document the issue, and we can open a claim right away if necessary.
Once everything is as it should be, your home will be cleaned and prepared for the next guest or for your return.