Great question! We conduct a photo-documented walkthrough of each property before and after each guest’s stay. If you have special things you want us to look out for, let us know, and we can add them to our digital checklists. If something is out of place, we can open a claim right away, and you have many layers of protection.
We first try to reach out to the guest to resolve the issue directly. If that fails, we can escalate the matter through Airbnb’s Resolutions Center. Airbnb offers a $1,000,000 Host Guarantee that protects your home and your belongings from accidental damage at no additional cost. Within the Resolutions Center, we can ask Airbnb to mediate disputes. If you have receipts for any damaged or missing property, that is always helpful.
Additionally, we also maintain security deposits on each listing, so most matters escalated through the Resolutions Center result in a charge to the Guest’s security deposit.